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Every enterprise wants zero tickets, but legacy AI approaches make it unattainable. Agentic AI for IT without visibility falls short. Employee-facing AI without context and real-time automation goes unused. And AI investments for employees without oversight or enablement become expensive experiments.

In this 20-minute session, you’ll see how to turn AI from disconnected pilots into a single productivity engine for IT, employees, and the business.

We’ll tackle the emerging AI value gap and show how AI for IT, employees, and leaders can finally close it and move you toward zero tickets. You’ll see how IT can monitor AI tool rollouts and shadow AI; how employees get real-time coaching and self-help; and how leaders can finally see how AI is used, what it delivers, and where to double down or pull back.

Attendees will learn how to:

• Give business and IT leaders a single vantage point to track AI usage, quantify ROI, and decide where to invest next
• Empower employees with real-time coaching and chat-based assistance that keeps work flowing and reduces ticket volume
• Chart a practical path toward “zero tickets,” where issues are predicted, prevented, or resolved instantly in natural language

Register now to see how to unlock AI visibility and activate it with built-in automation, self-help, and coaching across every AI experience.