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IT service desks are expected to support more users, applications, and systems, often with flat or declining budgets.

AI-powered IT Service Management represents a fundamental shift in how IT teams deliver support with automation and enterprise integration. By embedding AI directly into technician workflows and enabling action-based Virtual Support Agents, organizations are resolving issues faster, deflecting routine requests, and freeing IT teams to focus on higher-value work.

Proven Results IT Leaders Are Achieving with AI ITSM:

• 40–90% faster ticket resolution time
• 30–60% ticket deflection rate with Virtual Support Agents
• 4–7 minutes saved per ticket with intelligent automation
• 80%+ accuracy rate and consistency across the service desk

Ultimately, AI-powered ITSM enables IT organizations to do more with less. See how you can start delivering faster, smarter service without increasing headcount or cost.