Digital Friction Holds Back Today’s Businesses

As organizations look to the future of work, many are reaching a tipping point where the efficiencies created by digital business are offset by the inefficiencies of digital friction — the difficulty people have using technology to complete their daily tasks.

Digital friction is often caused by the proliferation of siloed applications, inadequate content management, and poor application integration. It is especially problematic in hybrid and remote work environments in which employees, many of whom utilize numerous applications, depend on fast and reliable access to credible data.