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Many IT teams are paying too much for ITSM platforms that are too complex to use effectively. Gartner reports that 8 in 10 IT buyers overspend on ITSM tools often due to bloated platforms, add-on licensing, and heavy administrative demands. As a result, automations stall, integrations fall short, and time-to-value drags on.

This guide explores why IT leaders are moving away from complex, admin-heavy platforms and choosing a no-code ITSM solution that unifies AI, automation, and integration. Get all the power, without the headaches and budget drain.

Key Reasons IT Leaders Are Making the Switch:

• Rising costs and budget creep driven by licensing and add-ons
• Heavy administrative overhead requiring dedicated admin teams
• Slow time to value from lengthy deployments and delayed workflows
• Overly complex customization that creates technical debt
• Underutilized features that inflate spend without delivering value

See how organizations like Stockman Bank, Faith Regional Health Services, and the University of Michigan have leveraged AI-powered ITSM and achieved faster, better results with no-code service management.