Operational Maturity: How to benchmark and assess your organization

Do you know how to rate your operational maturity? This type of self measurement is a crucial way for IT organizations to build resiliency, mitigate risk, and drive operational excellence.

Which is why we’ve developed our Operational Maturity Model. The organizations that are more advanced have a number of clear advantages—from seamless coordination and less busywork, to increased customer satisfaction and happier, more productive teams.

Read this ebook and discover:

What the Operational Maturity Model is and the common qualities and behaviors of a mature IT organization
The five stages of operational maturity with the characteristics and challenges companies are facing at each stage
The workflows, processes, and toolsets successful organizations are using to improve their operational maturity
Tips to help you assess your team’s maturity—including key performance indicators (KPIs) and best practices you can use to set goals and measure success