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Organizations have invested a lot of money in simplifying the customer experience by introducing self-service and other channels to meet the customer where they are. But this shift has in many ways made the work of contact center agents more difficult, while creating a disjointed experience across channels for customers.

In this webinar, you will hear how adding AI to service operations can help to improve both the customer and agent experience. You’ll learn how drive a single pane of glass across service channels to help agents better understand customers and resolve their issues, while reducing the time spent researching customer issues, generating personalized and higher quality responses, and cutting down on onboarding time by removing friction from learning new processes and institutional knowledge.

Speakers: 

Tim Watt Principal, PwC	Devra Struzenberg Senior Director, Product Management, Service, Salesforce	Jim Malone Senior Content Director - Moderator, CIO Marketing Services

Register below to watch the webinar!