Closing the Digital Divide with Proactive IT
With the move to “work from anywhere” and “hybrid” work models, the gap between an employee’s perception of their digital work experience and the perceptions of their IT team and executive team has never been wider. Surveys show that 93% of users are frustrated with their digital work environments yet 60% of IT professional rate their digital experiences as good or even superior.
A key contributing factor to this disconnect is the high number of IT incidents that go unreported – up to 80% of all incidents. A key strategy in closing this divide therefore is greater visibility into the digital estate and an improved ability for IT to proactively identify and resolve issues at scale, an approach that can be supported with Digital Experience Management technology.